Refund policy
At Luve Cosmetics, customer satisfaction is important to us. Due to the hygienic nature of our lip gloss products, all sales are generally considered final.
Returns
For health and safety reasons, we do not accept returns on lip gloss products that have been opened, used, or tampered with.
We only accept returns if:
- The wrong item was received.
- The product arrived damaged or defective.
- The order was lost due to an error on our part.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please email us with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
Refunds
Approved refunds will be issued to the original payment method used during checkout.
Please allow 5–10 business days for the refund to appear on your account after processing.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.
Shipping Costs
Shipping charges are non-refundable unless the refund is due to our error, such as shipping an incorrect or damaged item.
Contact Us
For questions regarding your order, please contact us at:
Luve Cosmetics
Email: Luve.cosmeticss@gmail.com
Thank you for supporting Luve Cosmetics. We appreciate your business and look forward to providing you with high-quality lip gloss products